Stranger than Fiction: AT&T Misses the Connection

This falls under the category of "you just can't make this stuff up."

I've been working with my ISP for two days to figure out why my T1 line has been intermittently flaky. They went to the provisioner (Covad), who has determined the problem is with the line provider, AT&T. In a desire to get this fixed as quickly as possible, I told the ISP to tell AT&T they could come any time of the day or night as long as they called first.

Guess what. AT&T told us they aren't able to call in advance. Wait a minute, aren't they the phone company?  Am I missing something here?  Maybe we should take them over to Sprint or Verizon and help them get one of those great deals on a cell phone.

Comments

[Lance Lawson]

I had a similar problem when I got DSL from SBC. When they were hours late for their appointment, their excuse was that they couldn't call ahead to tell us they would be late. "Aren't you the phone company?"

Of course, the real issue with these companies is that they don't care, and that's part of the reason I got a cable modem. Oops.

[Lance Lawson]

I had a similar problem when I got DSL from SBC. When they were hours late for their appointment, their excuse was that they couldn't call ahead to tell us they would be late. "Aren't you the phone company?"

Of course, the real issue with these companies is that they don't care, and that's part of the reason I got a cable modem. Oops.